Nursing home · Monroe, NC · Union County
PruittHealth-Union Pointe
3510 West Highway 74, Monroe, NC 28110 · (704) 291-8500 · 21.7 miles from uptown Charlotte
- Overall rating
- 1 of 5 stars
- Beds
- 90
- Ownership
- For profit - Limited Liability company
- Takes
- Medicare and Medicaid
- Operator group
- Pruitthealth
Federal data: Medicare's October 2026 release. North Carolina records checked Nov 2, 2026.
At a glance
Compared with all 419 North Carolina nursing homes that take Medicare or Medicaid. "Worse than most" means among the worst quarter of North Carolina homes on that measure; "better than most", the best quarter.
Overall star rating
Worse than most
1 of 5 stars
Medicare's summary of inspections, staffing and quality.
Serious inspection findings
Worse than most
5 findings of harm or jeopardy in 3 years
Grades G to L: a resident was hurt, or was in immediate danger.
Nurse staffing
About typical
4.06 hours per resident a day
All nursing staff, adjusted for how much care residents need.
Staff turnover
About typical
48% of nursing staff left in a year
High turnover means residents see unfamiliar staff.
Federal fines
Worse than most
$197,532 in 3 years
Fines follow the most serious or repeated problems.
Inspections
Every federal health inspection finding since November 2023. Inspectors grade each problem with an official letter, A to L. We show the letter and say in plain words what it means.
2
Immediate jeopardy (J–L)
3
Residents were harmed (G–I)
27
Risk of harm (D–F)
2
Minimal risk (A–C)
Every finding of harm or immediate jeopardy
| Date | What inspectors found | Official grade | Fixed? |
|---|---|---|---|
| Jul 1, 2024Complaint investigation | Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody. F 0600 | Grade JImmediate jeopardy | Reported fixed Jul 19, 2024 |
| Jul 1, 2024Complaint investigation | Develop and implement policies and procedures to prevent abuse, neglect, and theft. F 0607 | Grade JImmediate jeopardy | Reported fixed Jul 19, 2024 |
| Feb 16, 2024Complaint investigation | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. F 0689 | Grade GResidents were harmed | Reported fixed Mar 11, 2024 |
| Feb 16, 2024Complaint investigation | Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift. F 0725 | Grade HResidents were harmed | Reported fixed Mar 11, 2024 |
| Feb 16, 2024Complaint investigation | Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights. F 0550 | Grade HResidents were harmed | Reported fixed Mar 11, 2024 |
Show the 29 other findings (minimal risk or risk of harm)
| Date | What inspectors found | Grade | Fixed? |
|---|---|---|---|
| Jun 25, 2026Complaint investigation | Ensure medication error rates are not 5 percent or greater. F 0759 | DRisk of harm | Reported fixed Jul 23, 2026 |
| Jun 25, 2026Complaint investigation | Ensure that residents are free from significant medication errors. F 0760 | DRisk of harm | Reported fixed Jul 23, 2026 |
| May 12, 2025Fire safety · routine inspection | Have properly installed electrical wiring and gas equipment. K 0511 | DRisk of harm | Reported fixed Jul 11, 2025 |
| May 12, 2025Fire safety · routine inspection | Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements. K 0222 | DRisk of harm | Reported fixed Jul 30, 2025 |
| May 12, 2025Fire safety · routine inspection | Use approved construction type or materials. K 0161 | DRisk of harm | Reported fixed Jul 11, 2025 |
| May 12, 2025Complaint investigation | Ensure services provided by the nursing facility meet professional standards of quality. F 0658 | ERisk of harm | Reported fixed Jun 13, 2025 |
| May 12, 2025Complaint investigation | Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift. F 0725 | ERisk of harm | Reported fixed Jun 13, 2025 |
| May 12, 2025Complaint investigation | Ensure that residents are free from significant medication errors. F 0760 | ERisk of harm | Reported fixed Jun 13, 2025 |
| May 12, 2025Complaint investigation | Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident. F 0580 | DRisk of harm | Reported fixed Jun 13, 2025 |
| May 12, 2025Routine inspection | Allow resident to participate in the development and implementation of his or her person-centered plan of care. F 0553 | DRisk of harm | Reported fixed May 3, 2025 |
| May 12, 2025Fire safety · routine inspection | Inspect, test, and maintain automatic sprinkler systems. K 0353 | DRisk of harm | Reported fixed Jul 11, 2025 |
| Feb 16, 2024Complaint investigation | Provide sufficient support personnel to safely and effectively carry out the functions of the food and nutrition service. F 0802 | ERisk of harm | Reported fixed Mar 11, 2024 |
| Feb 16, 2024Routine inspection | Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs. F 0761 | ERisk of harm | Reported fixed Mar 11, 2024 |
| Feb 16, 2024Complaint investigation | Provide care and assistance to perform activities of daily living for any resident who is unable. F 0677 | ERisk of harm | Reported fixed Mar 11, 2024 |
| Feb 16, 2024Fire safety · routine inspection | Have generator or other power source capable of supplying service within 10 seconds. K 0918 | DRisk of harm | Reported fixed Jun 2, 2024 |
| Feb 16, 2024Fire safety · routine inspection | Inspect, test, and maintain automatic sprinkler systems. K 0353 | DRisk of harm | Reported fixed Jun 2, 2024 |
| Feb 16, 2024Routine inspection | Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment. F 0640 | BMinimal risk | Reported fixed Mar 11, 2024 |
| Feb 16, 2024Routine inspection | Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights. F 0623 | BMinimal risk | Reported fixed Mar 11, 2024 |
| Feb 16, 2024Routine inspection | Ensure nurse aides have the skills they need to care for residents, and give nurse aides education in dementia care and abuse prevention. F 0947 | DRisk of harm | Reported fixed Mar 11, 2024 |
| Feb 16, 2024Routine inspection | Develop and implement policies and procedures for flu and pneumonia vaccinations. F 0883 | DRisk of harm | Reported fixed Mar 11, 2024 |
| Feb 16, 2024Complaint investigation | Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards. F 0842 | DRisk of harm | Reported fixed Mar 11, 2024 |
| Feb 16, 2024Routine inspection | Provide or obtain x-rays/tests when ordered and promptly tell the ordering practitioner of the results. F 0777 | DRisk of harm | Reported fixed Mar 11, 2024 |
| Feb 16, 2024Complaint investigation | Provide safe and appropriate respiratory care for a resident when needed. F 0695 | DRisk of harm | Reported fixed Mar 11, 2024 |
| Feb 16, 2024Complaint investigation | Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections. F 0690 | DRisk of harm | Reported fixed Mar 11, 2024 |
| Feb 16, 2024Complaint investigation | Provide appropriate treatment and care according to orders, resident’s preferences and goals. F 0684 | DRisk of harm | Reported fixed Apr 30, 2024 |
| Feb 16, 2024Fire safety · routine inspection | Provide properly protected cooking facilities. K 0324 | DRisk of harm | Reported fixed Jun 2, 2024 |
| Feb 16, 2024Routine inspection | Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals. F 0657 | DRisk of harm | Reported fixed Mar 11, 2024 |
| Feb 16, 2024Routine inspection | Allow residents to self-administer drugs if determined clinically appropriate. F 0554 | DRisk of harm | Reported fixed Mar 11, 2024 |
| Feb 16, 2024Complaint investigation | Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action. F 0867 | ERisk of harm | Reported fixed Mar 11, 2024 |
Penalties
- Jul 1, 2024 · Federal fine$33,995
- Feb 16, 2024 · Federal fine$163,537
- Feb 16, 2024 · Payment denial: Medicare and Medicaid stopped paying for new admissions from Mar 12, 2024 (49 days)
Federal fines follow the most serious or repeated problems. A payment denial stops Medicare and Medicaid paying for new admissions — in practice, a pause on new admissions; residents already there are not affected by it.
Staffing
| Hours of care per resident a day | This home | NC avg |
|---|---|---|
| All nursing staff, adjusted for residents' needs | 4.06 | 3.99 |
| Registered nurses | 0.82 | 0.62 |
| Nurse aides (most hands-on care) | 2.25 | 2.37 |
| All nursing staff on weekends | 3.33 | 3.40 |
From payroll records the home must submit to CMS. Weekends here have about 16% fewer nursing hours per resident than the week as a whole.
Quality of care
Long-stay residents, 2025 Q3 to 2026 Q2. Lower is better for every measure shown.
Falls with a major injury
0.0% vs 3.5% at nearby NC homes
Pressure sores (bedsores)
5.1% vs 4.8% at nearby NC homes
Given antipsychotic medicine
15.4% vs 12.3% at nearby NC homes
Urinary tract infection
1.7% vs 1.6% at nearby NC homes
Lost too much weight
6.0% vs 6.7% at nearby NC homes
Catheter left in the bladder
0.6% vs 0.4% at nearby NC homes
What it costs
NC Medicaid paid this home $342.02 a day (about $10,397 a month) for a resident on Medicaid, effective Jan 1, 2024 — the newest rate NC Medicaid has published. The typical nursing home near Charlotte was paid $322.34 a day.
This is what Medicaid pays, not what the home charges.
No public record lists private-pay prices or whether a bed is free today. Call the home and ask about both.
Who owns and runs it
Operator group (as Medicare groups it): Pruitthealth, 97 homes nationally, averaging 3.1 stars.
Operational or managerial control: Pruitthealth Inc.
North Carolina licence holder: The Heritage of Union County LLC.
Same chain nearby: PruittHealth-Town Center, PruittHealth- Rock Hill.
What you can do
Questions to ask on a tour, from this record
- Inspectors found immediate jeopardy on Jul 1, 2024 (Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody). What changed afterwards, and who is responsible for it now?
- The home was penalised on Jul 1, 2024. What was the problem, and is it fixed?
- Weekend staffing is thinner here. Who is on duty on a Saturday night, and how many residents does each aide care for?
- May I see your most recent inspection report? (Nursing homes must keep it where residents and visitors can read it.)
- How many residents does each nurse aide care for on day, evening and night shifts?
If your family member already lives here
A record like this is a reason to watch closely and ask questions, not necessarily to move — moving a frail person carries risks of its own. Raise concerns with the director of nursing first, in writing if serious. If that doesn't resolve them, call the free Long-Term Care Ombudsman (Centralina, (800) 508-5777) or file a complaint with the state (NC DHSR, 1-800-624-3004, weekdays). If someone is in danger now, call 911.
Sources and limits
From Medicare's Care Compare data (inspections, penalties, payroll-based staffing, quality measures and ownership), North Carolina DHSR licence lists and inspection reports, and NC Medicaid rate files. North Carolina homes are compared only with other North Carolina homes, never across states. Check this home on Medicare Care Compare.
What this page can't tell you: price, whether a bed is free, or what daily life is like — food, activities, kindness. No public record measures those. Visit more than once, at different times of day. Spotted an error? Tell us.