Nursing home · Monroe, NC · Union County
Jesse Helms Nursing Center
1411 Dove Street, Monroe, NC 28111 · (980) 993-3280 · 25.0 miles from uptown Charlotte
- Overall rating
- 5 of 5 stars
- Beds
- 70
- Ownership
- Non profit - Corporation
- Takes
- Medicare and Medicaid
- Operator group
- Atrium Health
Federal data: Medicare's October 2026 release. North Carolina records checked Nov 2, 2026.
At a glance
Compared with all 419 North Carolina nursing homes that take Medicare or Medicaid. "Worse than most" means among the worst quarter of North Carolina homes on that measure; "better than most", the best quarter.
Overall star rating
Better than most
5 of 5 stars
Medicare's summary of inspections, staffing and quality.
Serious inspection findings
About typical
None in 3 years (true of 47% of NC homes)
Grades G to L: a resident was hurt, or was in immediate danger.
Nurse staffing
About typical
4.10 hours per resident a day
All nursing staff, adjusted for how much care residents need.
Staff turnover
About typical
43% of nursing staff left in a year
High turnover means residents see unfamiliar staff.
Federal fines
About typical
None in 3 years
Fines follow the most serious or repeated problems.
Inspections
Every federal health inspection finding since November 2023. Inspectors grade each problem with an official letter, A to L. We show the letter and say in plain words what it means.
0
Immediate jeopardy (J–L)
0
Residents were harmed (G–I)
3
Risk of harm (D–F)
0
Minimal risk (A–C)
No finding of harm or immediate jeopardy since November 2023.
Show the 3 other findings (risk of harm)
| Date | What inspectors found | Grade | Fixed? |
|---|---|---|---|
| Aug 14, 2025Routine inspection | Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident. F 0580 | DRisk of harm | Reported fixed Sep 11, 2025 |
| Aug 14, 2025Complaint investigation | Provide appropriate treatment and care according to orders, resident’s preferences and goals. F 0684 | DRisk of harm | Reported fixed Sep 11, 2025 |
| May 9, 2024Fire safety · routine inspection | Inspect, test, and maintain automatic sprinkler systems. K 0353 | DRisk of harm | Reported fixed Jun 25, 2024 |
North Carolina's own inspections
NC's inspectors have posted 2 reports newer than the federal data: Sep 16, 2026, Sep 30, 2025. They are not in Care Compare yet.
Penalties
No federal fines or payment denials in the last 3 years.
Staffing
| Hours of care per resident a day | This home | NC avg |
|---|---|---|
| All nursing staff, adjusted for residents' needs | 4.10 | 3.99 |
| Registered nurses | 0.40 | 0.62 |
| Nurse aides (most hands-on care) | 2.30 | 2.37 |
| All nursing staff on weekends | 3.60 | 3.40 |
From payroll records the home must submit to CMS.
Quality of care
Long-stay residents, 2025 Q3 to 2026 Q2. Lower is better for every measure shown.
Falls with a major injury
4.0% vs 3.5% at nearby NC homes
Pressure sores (bedsores)
16.5% vs 4.8% at nearby NC homes
Higher than most nearby homes
Given antipsychotic medicine
12.7% vs 12.3% at nearby NC homes
Urinary tract infection
3.5% vs 1.6% at nearby NC homes
Higher than most nearby homes
Lost too much weight
3.5% vs 6.7% at nearby NC homes
Catheter left in the bladder
0.7% vs 0.4% at nearby NC homes
Higher than most nearby homes
What it costs
NC Medicaid paid this home $307.29 a day (about $9,342 a month) for a resident on Medicaid, effective Jan 1, 2024 — the newest rate NC Medicaid has published. The typical nursing home near Charlotte was paid $322.34 a day.
This is what Medicaid pays, not what the home charges.
No public record lists private-pay prices or whether a bed is free today. Call the home and ask about both.
Who owns and runs it
Operator group (as Medicare groups it): Atrium Health, 6 homes nationally, averaging 4.0 stars.
Operational or managerial control: Scotland, Linden, Saeed, Maryam, The Charlotte-Mecklenburg Hospital Authority, Pro Diversity Partners, LLC.
The newest owner on the record was added in May 2025.
North Carolina licence holder: AHSNF, Inc..
Same chain nearby: Ignite Medical Resort South Charlotte, Ignite Medical Resort Huntersville.
What you can do
Questions to ask on a tour, from this record
- The ownership changed recently. What has the new owner changed — staff, management, services?
- May I see your most recent inspection report? (Nursing homes must keep it where residents and visitors can read it.)
- How many residents does each nurse aide care for on day, evening and night shifts?
If your family member already lives here
A record like this is a reason to watch closely and ask questions, not necessarily to move — moving a frail person carries risks of its own. Raise concerns with the director of nursing first, in writing if serious. If that doesn't resolve them, call the free Long-Term Care Ombudsman (Centralina, (800) 508-5777) or file a complaint with the state (NC DHSR, 1-800-624-3004, weekdays). If someone is in danger now, call 911.
Sources and limits
From Medicare's Care Compare data (inspections, penalties, payroll-based staffing, quality measures and ownership), North Carolina DHSR licence lists and inspection reports, and NC Medicaid rate files. North Carolina homes are compared only with other North Carolina homes, never across states. Check this home on Medicare Care Compare.
What this page can't tell you: price, whether a bed is free, or what daily life is like — food, activities, kindness. No public record measures those. Visit more than once, at different times of day. Spotted an error? Tell us.