Nursing home · Matthews, NC · Mecklenburg County
Willowbrooke Court SC Ctr at Matthews Glen
740 Pavilion View Drive, Matthews, NC 28105 · (704) 845-6220 · 11.5 miles from uptown Charlotte
- Overall rating
- 5 of 5 stars
- Beds
- 15
- Ownership
- Non profit - Corporation
- Takes
- Medicare
- Operator group
- Acts Retirement-Life Communities
Federal data: Medicare's October 2026 release. North Carolina records checked Nov 2, 2026.
At a glance
Compared with all 419 North Carolina nursing homes that take Medicare or Medicaid. "Worse than most" means among the worst quarter of North Carolina homes on that measure; "better than most", the best quarter.
Overall star rating
Better than most
5 of 5 stars
Medicare's summary of inspections, staffing and quality.
Serious inspection findings
About typical
None in 3 years (true of 47% of NC homes)
Grades G to L: a resident was hurt, or was in immediate danger.
Nurse staffing
Better than most
5.11 hours per resident a day
All nursing staff, adjusted for how much care residents need.
Staff turnover
Not published
Not published
High turnover means residents see unfamiliar staff.
Federal fines
About typical
None in 3 years
Fines follow the most serious or repeated problems.
Inspections
Every federal health inspection finding since November 2023. Inspectors grade each problem with an official letter, A to L. We show the letter and say in plain words what it means.
0
Immediate jeopardy (J–L)
0
Residents were harmed (G–I)
12
Risk of harm (D–F)
2
Minimal risk (A–C)
No finding of harm or immediate jeopardy since November 2023.
Show the 14 other findings (minimal risk or risk of harm)
| Date | What inspectors found | Grade | Fixed? |
|---|---|---|---|
| Aug 19, 2026Routine inspection | Post a list of names, addresses, and telephone numbers of all pertinent State agencies and advocacy groups and a statement that the resident may file a complaint with the State Survey Agency. F 0575 | CMinimal risk | Reported fixed Sep 11, 2026 |
| Jul 8, 2025Routine inspection | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. F 0812 | ERisk of harm | Reported fixed Jul 25, 2025 |
| Jul 8, 2025Routine inspection | Provide appropriate treatment and care according to orders, resident’s preferences and goals. F 0684 | DRisk of harm | Reported fixed Jul 25, 2025 |
| Jul 8, 2025Routine inspection | Post nurse staffing information every day. F 0732 | CMinimal risk | Reported fixed Jul 25, 2025 |
| May 30, 2024Fire safety · routine inspection | Have approved installation, maintenance and testing program for fire alarm systems. K 0345 | DRisk of harm | Reported fixed Aug 10, 2024 |
| May 30, 2024Fire safety · routine inspection | Have generator or other power source capable of supplying service within 10 seconds. K 0918 | DRisk of harm | Reported fixed Aug 10, 2024 |
| May 30, 2024Fire safety · routine inspection | Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions. K 0521 | DRisk of harm | Reported fixed Aug 10, 2024 |
| May 30, 2024Fire safety · routine inspection | Properly select, install, inspect, or maintain portable fire extinguishes. K 0355 | DRisk of harm | Reported fixed Aug 10, 2024 |
| May 30, 2024Fire safety · routine inspection | Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system. K 0321 | DRisk of harm | Reported fixed Aug 10, 2024 |
| May 30, 2024Fire safety · routine inspection | Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements. K 0222 | DRisk of harm | Reported fixed Aug 10, 2024 |
| May 30, 2024Fire safety · routine inspection | Use approved construction type or materials. K 0161 | DRisk of harm | Reported fixed Aug 10, 2024 |
| May 30, 2024Routine inspection | Provide and implement an infection prevention and control program. F 0880 | DRisk of harm | Reported fixed Jun 27, 2024 |
| May 30, 2024Routine inspection | Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs. F 0761 | DRisk of harm | Reported fixed Jun 27, 2024 |
| May 30, 2024Routine inspection | Ensure medication error rates are not 5 percent or greater. F 0759 | DRisk of harm | Reported fixed Jun 27, 2024 |
Penalties
No federal fines or payment denials in the last 3 years.
Staffing
| Hours of care per resident a day | This home | NC avg |
|---|---|---|
| All nursing staff, adjusted for residents' needs | 5.11 | 3.99 |
| Registered nurses | 0.90 | 0.62 |
| Nurse aides (most hands-on care) | 2.62 | 2.37 |
| All nursing staff on weekends | 4.25 | 3.40 |
From payroll records the home must submit to CMS.
What it costs
No public record lists private-pay prices or whether a bed is free today. Call the home and ask about both.
Who owns and runs it
Operator group (as Medicare groups it): Acts Retirement-Life Communities, 27 homes nationally, averaging 4.9 stars.
Operational or managerial control: Grant, Gerald, Fox, Glenn, Christiansen, Karen, Ahern, Susan.
The newest owner on the record was added in July 2025.
North Carolina licence holder: ACTS Retirement-Life Communities Inc.
Same chain nearby: Willow Brooke Court At Park Pointe Village.
What you can do
Questions to ask on a tour, from this record
- The ownership changed recently. What has the new owner changed — staff, management, services?
- May I see your most recent inspection report? (Nursing homes must keep it where residents and visitors can read it.)
- How many residents does each nurse aide care for on day, evening and night shifts?
If your family member already lives here
A record like this is a reason to watch closely and ask questions, not necessarily to move — moving a frail person carries risks of its own. Raise concerns with the director of nursing first, in writing if serious. If that doesn't resolve them, call the free Long-Term Care Ombudsman (Centralina, (800) 508-5777) or file a complaint with the state (NC DHSR, 1-800-624-3004, weekdays). If someone is in danger now, call 911.
Sources and limits
From Medicare's Care Compare data (inspections, penalties, payroll-based staffing, quality measures and ownership), North Carolina DHSR licence lists and inspection reports, and NC Medicaid rate files. North Carolina homes are compared only with other North Carolina homes, never across states. Check this home on Medicare Care Compare.
What this page can't tell you: price, whether a bed is free, or what daily life is like — food, activities, kindness. No public record measures those. Visit more than once, at different times of day. Spotted an error? Tell us.