Adult care home (assisted living) · Charlotte, NC · Mecklenburg County
The Pines On Carmel Senior Living
5820 Carmel Road, Charlotte, NC 28226 · (704) 544-4979 · about 9.8 miles from uptown Charlotte
- Licence
- HAL-060-168
- Beds
- 125
- State rating
- 1 of 4 stars
- Licence holder
- SH1 Carmel OpCo LLC
- Licence runs to
- Dec 31, 2026
North Carolina records checked Nov 2, 2026. This home's location is the centre of its ZIP code.
An adult care home is not a nursing home
Adult care homes (assisted living) help with daily living — bathing, dressing, medicines, meals — but don't provide round-the-clock nursing. They are licensed and inspected by North Carolina, not by Medicare, so this page uses the state's own records. There are no federal star ratings, staffing records or quality measures for these homes. We tell you what is published and what isn't.
At a glance
Compared with all 566 open adult care homes in North Carolina. "Worse than most" means among the worst quarter on that measure; "better than most", the best quarter.
State star rating
Worse than most
1 of 4 stars
From the state's most recent inspection score.
Serious violations
About typical
None in 3 years (true of 79% of adult care homes)
Type A1 or A2: death, serious harm, abuse or neglect, or a substantial risk of it.
State fines
Worse than most
$30,875 in 3 years
The state fines homes for Type A and unabated Type B violations.
Star rating over time
North Carolina rates adult care homes from 0 to 4 stars after inspections, from points added for good practice and taken off for problems. The current rating is 1 star, issued Aug 31, 2026.
See every rating and its score
| Issued | After | Stars | Score |
|---|---|---|---|
| Aug 31, 2026 | Monitoring Visit | 1 | 73.5 · worksheet |
| Oct 24, 2025 | Monitoring Visit | 2 | 83.5 · worksheet |
| Aug 4, 2025 | Monitoring Visit | 1 | 78.5 · worksheet |
| May 15, 2025 | Annual Inspection | 2 | 88.5 · worksheet |
| Jul 31, 2024 | Monitoring Visit | 1 | 70.0 · worksheet |
| Apr 18, 2024 | Monitoring Visit | 1 | 77.5 · worksheet |
| Oct 26, 2023 | Monitoring Visit | 1 | 75.0 · worksheet |
| Jul 25, 2023 | Monitoring Visit | 2 | 85.0 · worksheet |
| Mar 15, 2023 | Follow-Up Inspection | 3 | 100.0 · worksheet |
| Jan 26, 2023 | Annual Inspection | 3 | 95.0 · worksheet |
| Mar 4, 2020 | Follow-Up Inspection | 3 | 92.0 · worksheet |
| Nov 20, 2019 | Annual Inspection | 2 | 84.5 · worksheet |
| Jun 22, 2017 | Annual Inspection | 4 | 102.5 · worksheet |
| Apr 21, 2015 | Annual Inspection | 3 | 100.5 · worksheet |
| May 22, 2014 | Follow-Up Inspection | 3 | 95.0 · worksheet |
| Mar 19, 2014 | Follow-Up Inspection | 3 | 91.2 · worksheet |
| Jan 8, 2014 | Annual Inspection | 3 | 99.0 · worksheet |
| Sep 18, 2012 | Annual Inspection | 3 | 102.5 · worksheet |
| Apr 28, 2011 | Annual Inspection | 3 | 98.5 · worksheet |
| Apr 21, 2011 | Follow-Up Inspection | 3 | 96.2 · worksheet |
| Aug 31, 2010 | Annual Inspection | 3 | 92.5 · worksheet |
| Jun 18, 2009 | Annual Inspection | 3 | 102.5 · worksheet |
Inspections
State inspections since November 2023, including the visits where nothing was wrong. North Carolina grades the most serious problems as Type A1, A2 or B violations. We show the official type and say in plain words what it means.
0
Death or serious harm, abuse or neglect (Type A1)
0
Substantial risk of that (Type A2)
0
Risk to health, safety or welfare (Type B)
8
Other rules not met
Every inspection report
| Date | Visit | Result | Report |
|---|---|---|---|
| Jul 10, 2025 | DSS Routine Monitoring | Problems found (not yet read) | Corrective Action Report (PDF) Corrective Action Report with Plan of Correction (PDF) |
| Mar 27, 2025 | ACLS Annual | 8 rules not met | Statement of Deficiency with Plan of Correction (PDF) Statement of Deficiency (PDF) |
| May 6, 2024 | DSS Complaint Investigation | Problems found (not yet read) | Corrective Action Report (PDF) Corrective Action Report with Plan of Correction (PDF) |
Show the 8 other findings
| Date | Rule not met | Type |
|---|---|---|
| Mar 27, 2025ACLS Annual | Medication Orders 10A NCAC 13F .1002(a) · report | No type given |
| Mar 27, 2025ACLS Annual | Nutrition and Food Service 10A NCAC 13F .0904(e)(4) · report | No type given |
| Mar 27, 2025ACLS Annual | (3-4) Health Care 10A NCAC 13F .0902(c)(3-4) · report | No type given |
| Mar 27, 2025ACLS Annual | Health Care 10A NCAC 13F .0902(b) · report | No type given |
| Mar 27, 2025ACLS Annual | Medication Storage 10A NCAC 13F .1006(a) · report | No type given |
| Mar 27, 2025ACLS Annual | Medication Administration 10A NCAC 13F .1004(j) · report | No type given |
| Mar 27, 2025ACLS Annual | Medication Administration 10A NCAC 13F .1004(a) · report | No type given |
| Mar 27, 2025ACLS Annual | Medication Orders 10A NCAC 13F .1002(b) · report | No type given |
2 reports for this home list problems we haven't been able to read automatically yet — most are scanned images. Their findings are not counted above; the reports are linked in the table.
Penalties
- Jan 10, 2025 · State fine (Type A2): Personal Care and Supervision$2,000
- May 10, 2024 · State fine (Type A2, not corrected in time): Personal Care and Supervision$28,875
The state lists penalties from the last 36 months. Fines can be appealed or settled; the state doesn't publish settled amounts.
Who runs it
Licence holder: SH1 Carmel OpCo LLC.
State licence number: HAL-060-168.
When a home is sold, North Carolina usually issues a new licence. We link old and new licences so a home's history doesn't vanish with a change of owner, and we'll tell you if it happens here.
What isn't published for adult care homes
No public record covers these, so ask the home directly.
Staffing levels
No payroll records are published. Ask how many aides and medication aides are on each shift, including nights.
Quality measures
No falls, weight-loss or hospital-visit rates. Inspection reports are the only regular outside check.
Prices
Most residents pay privately. Ask for the monthly rate, what it includes and how it rises as care needs grow.
Ownership
There is no public owner list like the federal one for nursing homes. We show the licensee and licence changes.
What you can do
Questions to ask on a tour, from this record
- The home was fined on Jan 10, 2025. What was the problem, and is it fixed?
- The state's rating here is low. What is the home doing about the problems behind it?
- How many aides and medication aides are on duty on each shift, including nights?
- What does the monthly rate include, and how does it rise as care needs grow?
- When would a resident have to move out because their needs are too great?
If your family member already lives here
Raise concerns with the administrator first, in writing if serious. County social services staff (the adult home specialist) also visit adult care homes and investigate complaints, and the free Long-Term Care Ombudsman (Centralina, (800) 508-5777) can help. You can file a complaint with the state at 1-800-624-3004 (weekdays); NC sends adult care complaints to the county to investigate. If someone is in danger now, call 911.
Sources and limits
From North Carolina's Division of Health Service Regulation: licence lists, star ratings, inspection reports and the penalty list. Check this home on the state's site.
What this page can't tell you: price, whether a room is free, how many staff are on duty, or what daily life is like — food, activities, kindness. Visit more than once, at different times of day. Spotted an error? Tell us.