Adult care home (assisted living) · Charlotte, NC · Mecklenburg County
The Haven in Highland Creek
5920 McChesney Drive, Charlotte, NC 28269 · (704) 992-1560 · about 4.4 miles from uptown Charlotte
- Licence
- HAL-060-162
- Beds
- 60
- State rating
- 2 of 4 stars
- Licence holder
- SNH NC Tenant LLC
- Licence runs to
- Dec 31, 2026
North Carolina records checked Nov 2, 2026. This home's location is the centre of its ZIP code.
An adult care home is not a nursing home
Adult care homes (assisted living) help with daily living — bathing, dressing, medicines, meals — but don't provide round-the-clock nursing. They are licensed and inspected by North Carolina, not by Medicare, so this page uses the state's own records. There are no federal star ratings, staffing records or quality measures for these homes. We tell you what is published and what isn't.
At a glance
Compared with all 566 open adult care homes in North Carolina. "Worse than most" means among the worst quarter on that measure; "better than most", the best quarter.
State star rating
Worse than most
2 of 4 stars
From the state's most recent inspection score.
Serious violations
Worse than most
3 Type A violations in 3 years
Type A1 or A2: death, serious harm, abuse or neglect, or a substantial risk of it.
State fines
Worse than most
$16,000 in 3 years
The state fines homes for Type A and unabated Type B violations.
Star rating over time
North Carolina rates adult care homes from 0 to 4 stars after inspections, from points added for good practice and taken off for problems. The current rating is 2 stars, issued Mar 30, 2026.
See every rating and its score
| Issued | After | Stars | Score |
|---|---|---|---|
| Mar 30, 2026 | Monitoring Visit | 2 | 81.2 · worksheet |
| Jan 13, 2026 | Monitoring Visit | 1 | 76.2 · worksheet |
| Dec 1, 2025 | Follow-Up Inspection | 2 | 86.2 · worksheet |
| Dec 1, 2025 | Monitoring Visit | 2 | 82.0 · worksheet |
| Sep 9, 2025 | Follow-Up Inspection | 1 | 70.0 · worksheet |
| Sep 9, 2025 | Annual Inspection | 3 | 92.0 · worksheet |
| May 14, 2024 | Annual Inspection | 4 | 103.5 · worksheet |
| Sep 13, 2022 | Annual Inspection | 3 | 105.5 · worksheet |
| Jul 5, 2019 | Follow-Up Inspection | 3 | 96.5 · worksheet |
| Apr 5, 2019 | Annual Inspection | 3 | 91.5 · worksheet |
| Nov 10, 2016 | Annual Inspection | 4 | 105.5 · worksheet |
| Feb 3, 2014 | Annual Inspection | 4 | 103.5 · worksheet |
| Apr 10, 2012 | Annual Inspection | 4 | 101.5 · worksheet |
| Nov 23, 2010 | Annual Inspection | 3 | 105.5 · worksheet |
| Dec 15, 2009 | Follow-Up Inspection | 3 | 96.0 · worksheet |
| Sep 21, 2009 | Annual Inspection | 3 | 91.0 · worksheet |
Inspections
State inspections since November 2023, including the visits where nothing was wrong. North Carolina grades the most serious problems as Type A1, A2 or B violations. We show the official type and say in plain words what it means.
3
Death or serious harm, abuse or neglect (Type A1)
0
Substantial risk of that (Type A2)
1
Risk to health, safety or welfare (Type B)
1
Other rules not met
Every inspection report
| Date | Visit | Result | Report |
|---|---|---|---|
| Sep 17, 2025 | DSS Complaint Investigation | Problems found (not yet read) | Corrective Action Report with Plan of Correction (PDF) Corrective Action Report (PDF) |
| Apr 16, 2025 | ACLS Complaint | 5 rules not met | Statement of Deficiency (PDF) |
| Apr 17, 2024 | ACLS Annual | Problems found (not yet read) | Statement of Deficiency with Plan of Correction (PDF) |
Every serious finding
| Date | What inspectors cited | Official type | Penalty |
|---|---|---|---|
| Apr 16, 2025ACLS Complaint | Special Care Unit Staff Orientation And Train 10A NCAC 13F .1309 · report | Type A1Death or serious physical harm, abuse, neglect or exploitation | $14,000 |
| Apr 16, 2025ACLS Complaint | Special Care Unit Staff 10A NCAC 13F .1308(a) · report | Type A1Death or serious physical harm, abuse, neglect or exploitation | $14,000 |
| Apr 16, 2025ACLS Complaint | Resident Rights 10A NCAC 13F .0909 · report | Type A1Death or serious physical harm, abuse, neglect or exploitation | $2,000 |
Show the 2 other findings
2 reports for this home list problems we haven't been able to read automatically yet — most are scanned images. Their findings are not counted above; the reports are linked in the table.
Penalties
- Aug 13, 2026 · State fine (Type A1): Special Care Unit Staff Orientation And Train$7,000
- Aug 13, 2026 · State fine (Type A1): Resident Rights$2,000
- Aug 13, 2026 · State fine (Type A1): Special Care Unit Staff$7,000
The state lists penalties from the last 36 months. Fines can be appealed or settled; the state doesn't publish settled amounts.
Who runs it
Licence holder: SNH NC Tenant LLC.
State licence number: HAL-060-162.
When a home is sold, North Carolina usually issues a new licence. We link old and new licences so a home's history doesn't vanish with a change of owner, and we'll tell you if it happens here.
What isn't published for adult care homes
No public record covers these, so ask the home directly.
Staffing levels
No payroll records are published. Ask how many aides and medication aides are on each shift, including nights.
Quality measures
No falls, weight-loss or hospital-visit rates. Inspection reports are the only regular outside check.
Prices
Most residents pay privately. Ask for the monthly rate, what it includes and how it rises as care needs grow.
Ownership
There is no public owner list like the federal one for nursing homes. We show the licensee and licence changes.
What you can do
Questions to ask on a tour, from this record
- The state cited a Type A1 violation on Apr 16, 2025 (Special Care Unit Staff Orientation And Train). What changed afterwards?
- The home was fined on Aug 13, 2026. What was the problem, and is it fixed?
- How many aides and medication aides are on duty on each shift, including nights?
- What does the monthly rate include, and how does it rise as care needs grow?
- When would a resident have to move out because their needs are too great?
If your family member already lives here
Raise concerns with the administrator first, in writing if serious. County social services staff (the adult home specialist) also visit adult care homes and investigate complaints, and the free Long-Term Care Ombudsman (Centralina, (800) 508-5777) can help. You can file a complaint with the state at 1-800-624-3004 (weekdays); NC sends adult care complaints to the county to investigate. If someone is in danger now, call 911.
Sources and limits
From North Carolina's Division of Health Service Regulation: licence lists, star ratings, inspection reports and the penalty list. Check this home on the state's site.
What this page can't tell you: price, whether a room is free, how many staff are on duty, or what daily life is like — food, activities, kindness. Visit more than once, at different times of day. Spotted an error? Tell us.